Project Description

Study Type: Heuristic Evaluation / Expert Analysis

Device: Desktop

Industry: Healthcare

Project Description

A high-level heuristic evaluation was conducted on key interfaces of the site. The recommendations were prioritized based on severity of the interface issue. Best practices examples from competitors were also included.

Key Insights

The expert evaluation provided guidance to display relevant information and common next steps at key decision points in order to help users access essential content faster and easier, find the right plan, and contact customer service.