Project Description

Study Type: Qualitative & Quantitative UX Research

Device: Mobile

Industry: Healthcare

Project Description

We conducted several qualitative and quantitative studies to evaluate two different concepts for redesign of the Castlight Health mobile app with additional features and functionalities. A sample representation of target audience with different health conditions was invited to participate. Qualitative studies focused on key tasks, content and common next steps, while quantitative studies uncovered insights on navigation organization and ease of finding important content.

Findings and recommendations from each study informed the next phase of UX/UI design as the Castlight team continuously improved navigation, content organization and user interfaces for the next study.

Key Insights

Conducting iterative UX research during the early stages of design resulted in creation of a design direction that incorporated best of each concept tested. Recommendations for navigation and content organization called for streamlining the menus and options, allowing users to make a simple selection at a time. Castlight Health launched a new mobile app with much higher rates of task success, efficiency and ease of use.